Qualibox
Customer reviews glossary
Key terms to understand and manage your online reputation.
This glossary gathers all essential terms related to customer reviews, e-reputation and customer satisfaction. Whether you're a professional or consumer, these definitions will help you understand the review ecosystem.
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Understanding online review vocabulary
The world of customer reviews has its own vocabulary. NPS, CSAT, Rich Snippets, Omnibus directive... Terms essential to master for effective online reputation management.